Last updated: 10 October 2026
This policy explains how Poultry Care collects and uses your personal information when you use this website, and your rights under the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Poultry Care is a division of Dairy Care (Pty) Ltd (registration number 2026/687922/07), 105 Voortrekker Street, Balfour, Mpumalanga, 2410 and 26A Prinses Street, Standerton, Mpumalanga, 2430. Dairy Care (Pty) Ltd is the responsible party for the personal information collected through this website.
Our Information Officer is Dillan Usher. You can contact us at admin@dairycare.co.za or 082 303 5440.
2. What we collect
When you send an enquiry, use the contact form or complete the farm supply check, we collect:
- your name, farm or company name, phone number, email address and province;
- your message, and the products or services on your enquiry list;
- farm details you choose to give us, such as the type of operation, number of houses and areas you need help with;
- whether you agreed to receive marketing, and when you gave consent.
Your enquiry list is saved only in your own browser (local storage) until you send it or remove the items. Nothing on the list reaches us until you submit a form.
Our website host and security tools may process your IP address to keep the site secure and to block spam. We do not use advertising or tracking cookies.
3. Why we use it
- to respond to your enquiry and prepare quotes;
- to supply and deliver products, and give advice on their use;
- to keep business records of quotes and sales;
- to send product news and specials, only if you ticked the marketing box or are an existing customer buying similar products.
We process your information because you consented, because it is needed to act on your request before entering into an agreement with you, for our legitimate business interests, or because the law requires it.
4. Who we share it with
We do not sell your personal information. We only share it with:
- staff of Dairy Care (Pty) Ltd who handle your enquiry;
- service providers who host our website and email, under confidentiality obligations;
- suppliers, where needed to fulfil your request;
- authorities, where the law requires it.
5. Other services on this site
If you tap the WhatsApp button, your conversation is handled by WhatsApp (Meta) under its own privacy policy. This site loads fonts from Google Fonts, which receives your IP address when the page loads.
6. Information sent outside South Africa
Our website and email may be hosted on servers outside South Africa. Where that happens, we use providers bound by data protection laws or agreements that give a level of protection similar to POPIA.
7. How long we keep it
We keep enquiry information only as long as we need it. Enquiries that do not lead to business are deleted after 24 MONTHS. Customer records are kept as long as tax and company law requires.
8. Security
We protect your information with reasonable technical and organisational measures, including an encrypted (HTTPS) website and restricted access to stored enquiries.
9. Your rights
You may ask us to tell you what personal information we hold about you, and to correct or delete it. You may also object to us using it, and withdraw your consent to marketing at any time. Contact us using the details above.
If you are not satisfied with how we handle your information, you can complain to the Information Regulator (South Africa): inforegulator.org.za.
10. Changes to this policy
We may update this policy from time to time. The latest version is always on this page.